Privacy Policy

Effective Date: May 02, 2025

At LG Home Comfort, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the types of information we collect, how we use it, the circumstances under which we may share it, and your rights under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

Scope of This Privacy Policy

This Privacy Policy applies to individuals who engage with LG Home Comfort, including customers (current, prospective, and former), website users, and individuals who interact with our services or representatives. This policy governs all personal information collected in the course of our business operations, including online and offline interactions.

We are committed to managing personal information in compliance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Personal Information Protection Acts of Alberta and British Columbia
• Act Respecting the Protection of Personal Information in the Private Sector (Quebec), where applicable

Information We Collect and Why

We collect personal information necessary for delivering HVAC-related services, maintaining client relationships, and meeting legal requirements. This may include:

Types of Information Collected:

• Personal Details: Full name, address, telephone number, email address
• Service-Related Details: HVAC system type, service history, home layout (for installation/repair)
• Payment Information: Credit card or banking details used to process payments
• Technical Information: IP address, device identifiers, browser type, and usage patterns via cookies and similar technologies

Why We Collect It:

• To deliver, manage, and improve our HVAC products and services
• To confirm appointments and respond to service requests
• To facilitate secure payment and billing
• To provide relevant promotional updates or offers (with your consent)
• To comply with legal and regulatory obligations

Cookies and Online Tracking

We use cookies and similar technologies to:

• Enhance site functionality and user experience
• Collect analytics to optimize our website and offerings
• Display personalized ads and promotional content

You may adjust your cookie preferences through your browser settings. Disabling cookies may affect certain site functionalities.

Legal Grounds for Collecting Personal Information

We collect, use, and disclose personal information only with your:

• Explicit Consent – such as signing a consent form or selecting opt-in options online
• Implied Consent – such as providing your information to request services or information

You may withdraw your consent at any time by contacting our Privacy Officer. Withdrawal of consent may affect our ability to provide certain services.

How We Share Your Information

We do not sell your personal information. However, we may disclose your data to third parties in the following cases:

• Service Providers: Contractors or partners who assist with installations, repairs, payment processing, marketing, or IT services
• Legal Requirements: When required to comply with court orders, subpoenas, or lawful government requests
• Business Operations: For billing, collections, customer service, or dispute resolution

Where third parties operate outside Canada, your data may be subject to foreign laws and jurisdictions.

Protecting Your Personal Information

We maintain strict security protocols to protect your personal data from unauthorized access or misuse. These include:

• Employee training on privacy and data security
• Encryption and firewalls for electronic information
• Secure physical storage of paper records
• Access controls and authentication for data systems

While we take reasonable measures, no system can guarantee absolute security.

Data Retention and Disposal

We retain your personal information:

• As long as required to provide our services and meet business obligations
• In compliance with legal, regulatory, and accounting requirements
• According to our internal data retention policies

Data no longer required will be securely deleted or anonymized.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccuracies in your data
• Withdraw consent for specific uses of your information

To exercise these rights, please contact our Privacy Officer.

Complaints and Inquiries

If you have questions, concerns, or complaints about our privacy practices, please contact:

Privacy Officer
LG Home Comfort
301 Bradwick Drive
Concord, ON L4K 1K5
Email:

We strive to respond to all inquiries within 30 days. If you remain unsatisfied, you may escalate the issue to the Office of the Privacy Commissioner of Canada or your applicable provincial regulator.

Updates to This Policy

This Privacy Policy may be amended from time to time to reflect changes in our business practices, technology, or legal obligations. We encourage you to review it periodically. Significant changes will be communicated through appropriate channels.

Last Updated: May 02, 2025